Kevin Lam
Kevin Lam
approach field force needed starting workforce
We had no idea where we were starting and where we needed to go, so we started a field force approach to workforce optimization.
calls figure five gain huge knew management move needed ourselves potential service six work
Management wasn't going to give us back those people, so we needed to work smarter. We were scrambling to figure out how we could make it up and do this. We knew the potential for gain was there. If we could move ourselves from five to six service calls a day, that would be a huge gain in productivity.