Kirk Parsons
Kirk Parsons
artificial based customer data due happened increase life looking normal opposed past previous results seeing
Looking at past data and previous mergers, typically you do find an increase in customer satisfaction. That's because what's happened is we're seeing artificial results for satisfaction based on an event, as opposed to real life experiences due to normal operations.
customers improving indication keeping relative service
Intuitively, you would think service should be improving over time, and there's some indication that it is. But, relative to what customers expect, service hasn't been keeping up with their expectations.
becoming features five services
There are so many more features and services now that (ease of operation) is becoming much more important. There'll be even more features five years from now.