Lou Rossi
Lou Rossi
innovation voice
More than 50% of innovation comes from the voice of the customer.
pay people realize services
I think people have to realize if they want services they're going to have to pay for them.
later run sooner
Sooner or later you run out of tweaks.
billion current less
At US$5 billion in current sales, WPC is less than 20% of the way there.