Margaret Heffernan
Margaret Heffernan
Margaret Heffernan is an international businesswoman, author, interviewer, and TED speaker. She is currently settled in the UK in the city of Bath...
NationalityAmerican
ProfessionBusinesswoman
CountryUnited States of America
certain home spend time
If I have to spend a lot of time on planes, I try to think of this as time off. In certain ways, it's more restful than home: no Internet, no phones, no interruptions.
ads computers conform everywhere few marking mostly
Everywhere I look, there are ads marking Mother's Day. Mostly they conform to stereotype: flowers, jewelry, perfume. Not a lot of books. Not many computers. Few tools. Little that's useful.
concerning far hard junior male nerdy obsessive ordinary quite shows vast
The vast literature concerning whistleblowers shows that, far from weird extremists, they are really quite ordinary people: male and female, young and old, junior and senior, no more nerdy or obsessive than most hard workers.
loyalty ideas people
Companies don't have ideas. Only people do. And what motivates people are the bonds of loyalty and trust they develop around each other.
mistake long matter
As long as they are well-intentioned, mistakes are not a matter for shame but for learning
ostriches hands issues
We know - intellectually - that confronting an issue is the only way to resolve it. But any resolution will disrupt the status quo. Given the choice between conflict and change on the one hand, and inertia on the other, the ostrich position can seem very attractive.
secret information blind
The biggest catastrophes that we've witnessed rarely come from information that is secret or hidden. It comes from information that is freely available and out there, but that we are willfully blind to.
motivation inspiration mean
[For constructive conflict,] we have to resist the neurobiological drive which means that we really prefer people mostly like ourselves.
motivation inspiration skills
The truth won't set us free - until we develop the skills and the habit and the talent and the moral courage to use it.
issues long invisible
As long as it (an issue) remains invisible, it is guaranteed to remain insoluble.
wall noise cubicles
Noise is a buffer, more effective than cubicles or booth walls.
sleep email waking
Everyone I know feels harassed by email which has invaded their waking and sleeping hours.
bullying boss promise
Those in powerless positions aren't about to complain about bullying bosses, abusive supervisors or corrupt co-workers. There is no safe way to do so and no process that promises redress.
gratitude jobs numbers
All businesses and jobs depend on a vast number of people, often unnoticed and unthanked, without which nothing really gets done. They are all human and deserve respect and gratitude.