Mark Brinkmann
Mark Brinkmann
bearable family possible replace short wish
I wish we could replace a family pet. That can't be done, but, short of that, we want to do everything we can to make that as bearable as possible for the customer.
consistent fair goal
Our goal is to be fair and consistent and do the right thing.
bags deaths few hot load majority production thousand
It's just a few thousand bags of food, hopefully, most of which we are getting back in the recall. The Oct. 11 production day was the hot load that is responsible for the majority of deaths in my opinion.
consistent customers fair help program provide tragedy work
We want to work out a consistent and fair program to provide customers disaffected by this tragedy with help with their veterinarian bills.
aggressive committed help information providing retailers steps
We're committed to providing the most up-to-date information we receive, and will take aggressive steps to help our customers, retailers and distributors.