Mark Ernst
Mark Ernst
business challenges early filing further hurt january operating previous season seen slower start tax
We've seen an industry-wide slower start to the tax filing season than in previous years. Early season operating challenges experienced in our tax business further hurt our January comparative results.
believe express ira mistake presents product proud
Make no mistake - we believe in the Express IRA product and are proud of the opportunities it presents for our clients.
closer moving network
We are moving our distribution network closer to our clients,
cases causing changes client enhance files introduced limited mixed performance service technical
We made changes to enhance the performance of the service online, and we introduced a technical glitch that in very, very, very limited cases was causing client files to be mixed with others,
believe cautious fourth prudent view
We believe that it is prudent to take a cautious view of the fourth quarter.