Mark Rogers
Mark Rogers
game listen people stupid trust
It's a process, ... You have to trust these people who have been around the game for 30 years. They've done it all. You'd be stupid not to listen to them.
tough trying win work
It's tough to work on things while you're trying to win a ballgame,
learning toughest
That was the toughest part, learning how to be comfortable with being uncomfortable.
asked referred speak unable
Normally, someone would be referred to a supervisor if they asked to speak to one. It is escalated if that representative is unable to help.