Nancy Friedman
Nancy Friedman
Nancy J. Friedman is an American customer service and telephone skills consultant...
bad job positive therapy unless words
Words like -- 'you did a bad job and you always do that' -- they tell you in therapy that 'you' is a very destructive word unless it is used in a positive way,
positive start time weather wonderful
You need to start out with something positive like: 'I am having a wonderful time here, the weather is great. Unfortunately ...' and then go into your negative,