Paul Matsen
Paul Matsen
air asked complexity customers designed further offering reduce service
Delta's new onboard offering is a simplified, value-driven service designed to further reduce the complexity in today's air travel, ... Our customers asked for more choice, consistency, and convenience, and we are responding.
coming costs goal offering operating overall value
Our goal is to be very competitive in offering value for our customers, ... That won't change. . . . In the restructuring of Delta, overall operating costs are coming down significantly.
attributes bringing delta goals refresh song
One of our goals is really to refresh and contemporize the Delta experience, ... We're bringing the Song attributes into Delta.
business expect revenue transform
There will be a short-term revenue impact, ... We expect it to transform our business nationwide.
business calling fare impose people solution trying
A lot of people are calling this a fare war, ... It's not. It's a fundamental restructuring of our business model. Delta's not trying to impose a solution on the industry.
closed costs gap lower song
When Song was created, it had a lot lower costs and more productivity, ... That gap has closed between Song and Delta.