Paula Smith
Paula Smith
Paula Smithis an American former tennis player...
answering associate associates checking closer customers draw focused helping hours per rather sales store
We've actually used self-checkout to draw us closer to our customers in the stores. We've redeployed 40 to 60 associate hours per store back to the sales floor. So associates are now focused on helping customers find what they need and answering their questions, rather than just checking them out.
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