Phil Crosby
Phil Crosby
Philip Bayard "Phil" Crosby,was a businessman and author who contributed to management theory and quality management practices...
NationalityAmerican
ProfessionBusinessman
Date of Birth18 June 1926
CountryUnited States of America
quality controlled
Quality has to be caused, not controlled.
quality cost
Quality is free. It's not a gift, but it's free. The 'unquality' things are what cost money.
zero defects approach
In a true zero-defects approach, there are no unimportant items.
hard-work thinking quality
Quality is such an attractive banner that sometimes we think we can get away with just waving it, without doing the hard work necessary to achieve it.
jobs attitude hockey
Many managers feel, somewhat cynically, that people are being paid to do their jobs and that's that. This attitude reflects an insensitivity to people that is a trademark of many hockey-style managers.
problem method attacking
Problems breed problems, and the lack of a disciplined method of openly attacking them breeds more problems.
mistake decision wrong-decision
Making a wrong decision is understandable. Refusing to search continually for learning is not.
quality cost expenses
The cost of quality is the expense of doing things wrong.
simple quality management
Quality management is needed because nothing is simple anymore, if indeed it ever was.
quality ifs specifications
We must define quality as conformance to specifications if we are to manage it.
organization quality fabric
Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric.
service-culture quality culture
When you're out of quality, you're out of business.
quality culture diets
Improving quality requires a culture change, not just a new diet.
noisy
You don't have to be noisy to be effective.