Phil Crosby
Phil Crosby
Philip Bayard "Phil" Crosby,was a businessman and author who contributed to management theory and quality management practices...
NationalityAmerican
ProfessionBusinessman
Date of Birth18 June 1926
CountryUnited States of America
Phil Crosby quotes about
sports jobs coaching
Selecting the right person for the right job is the largest part of coaching.
stories way zero-defects
Being convinced one knows the whole story is the surest way to fail.
discovery obvious
The great discoveries are usually obvious.
editors doubt when-in-doubt
When in doubt, delete it.
rules-to-live-by use minutes
A rule to live by: I won't use anything I can't explain in five minutes.
drama careers history
Very few of the great leaders ever get through their careers without failing, sometimes dramatically.
successful people successful-people
Successful people breed success.
noisy
You don't have to be noisy to be effective.
coffee moon wings
The customer deserves to receive exactly what we have promised to produce - a clean room, a hot cup of coffee, a nonporous casing, a trip to the moon on goassamer wings.
needs knows
It is not possible to know what you need to learn.
wanted needed eliminating
Eliminating what is not wanted or needed is profitable in itself.
mad levels defects
If you don't know what the defect level is, how do you know when to get mad?
baby believe home
People are conditioned to believe that error is inevitable.... However, we do not accept the same standard when it comes to our personal life. If we did, we would resign ourselves to being shortchanged now and then when we cash our paychecks. We would expect hospital nurses to drop a certain percentage of all newborn babies. We would expect to go home to the wrong house periodically. As individuals we do not tolerate these things. Thus we have a double standard, one for ourselves, one for the company.
change preparation world
If anything is certain, it is that change is certain. The world we are planning for today will not exist in this form tomorrow.