Ray Lane
Ray Lane
buyers entire focused huge industry late mistake software
The entire software industry made one huge mistake in the late 1990s--it focused on buyers and not users.
customers happy industry products seeing services understanding unhappy
The customers just aren't happy with this industry and are unhappy with what they're seeing in products and unhappy with what they're seeing in services and the industry's understanding of their business.
buys center information worth
If we are able to have just one person get information from this center that buys them time, then it is worth it.