Rhonda Bright
Rhonda Bright
might notice patient positive wonderful
They're getting a lot more positive comments, not only the nurses, but the maintenance person. A patient might notice how wonderful the grounds look.
hears perspective staff
The staff sits in and hears things from the patients' perspective.
experience goal improve learned ultimately
We've learned a lot from it. The goal is to ultimately improve the patient's experience.
address attentive emotional handling needs saying
We wanted to address the patients' emotional needs and how they were handling being in the hospital. We're being attentive to what they're not saying -- that nonverbal communication.
service speak terms
We want them to speak up on what they want in terms of service and care.