Rich Ackermann
Rich Ackermann
agents bring business certainly create sure
We wanted to make sure we didn't create frustration for our agents because we certainly want them to bring their business to us.
monitor tool
We wanted a tool that was not intrusive and was able to monitor the end-to-end experience.
enabling identify improve individual problem problems reporting resolution root users
We use it for monitoring individual applications, enabling us to improve problem resolution for users who are reporting problems and efficiently identify the root cause.