Richard Hayne
Richard Hayne
Richard Hayne is the president and CEO of Urban Outfitters, an American chain of clothing retailers. He has been the chairman and president since 1976 and the CEO since the retirement of Glen Senk in 2012...
NationalityAmerican
ProfessionBusinessman
Date of Birth26 May 1947
CountryUnited States of America
across experience market points
If we go and see hundreds of different market resources, you are seeing hundreds of different points of view, and once in a while, my experience is, you will come across one or two that are just outstanding, and you never would have thought of them.
agree distinct exciting experience harold invite product resonates space square stores urban visit year
I invite you all to visit our new Harold Square or Space 98 stores in New York. I think you'll agree with me that these stores have a distinct Urban Outfitters personality, with fresh, exciting product and an experience that resonates with the 18 to 28 year old urban-dwelling customer.
business job promote
Our job as a business is not to promote a political agenda. That's not what we do.
attitude speaks
Psychographics speaks more to an attitude, a lifestyle.
collection customer ideas inspire life lifestyle listen offer ourselves particular talk wants
At URBN, we see ourselves as customer specialists, a collection of brands, each one specializing in one particular customer group, a particular lifestyle or a life stage. We offer her things she wants in environments that inspire her. We talk to her and listen to her ideas and opinions.
besides compelling continue desirable engagement imagery offering people produce
Besides offering desirable products, the Free People brand continue to produce some of the most compelling imagery and customer engagement in the industry.
almost mall
At a mall you can almost get frostbite, it's so boring. Looking different is worth a lot.
absolute companies flows model sort wisdom
The model a lot of companies use is a very pyramidal model which sort of designates that all creativity, all wisdom flows from the top. We think that's the absolute wrong model.
affords capability closer
There is no question that there is a capability that the Internet affords us to get a closer look at the customer and to be closer to the customer.
accuracy believe brand depends structural success
We believe there is no fundamental structural changes in the young-adult market. There are, of course, fashion changes, and the success of each brand depends on the accuracy with which it predicts those changes.
bells customer degree hour means mobile offer offering stores wants whistles
We must permeate the stores with creativity and offer service when and to the degree the customer wants it. Of course, it means offering all the omni bells and whistles they want, like in-store pickup, same-day delivery, and mobile point of sale, and all of this must be done every hour of every day the store is open.
brands built deeply execute formula grow resonate success teams
We have built brands that resonate deeply with our customers. Our strategy to grow these brands is clear, and we have strong teams in place to execute this strategy. That is our formula for success.
relationship
We have a relationship with our customer, and that relationship translates into sales.
leaves main type
When our customer leaves Urban Outfitters, the Main Line is the type of place where more of them go than don't.