Richard Hayne
Richard Hayne
Richard Hayne is the president and CEO of Urban Outfitters, an American chain of clothing retailers. He has been the chairman and president since 1976 and the CEO since the retirement of Glen Senk in 2012...
NationalityAmerican
ProfessionBusinessman
Date of Birth26 May 1947
CountryUnited States of America
across became brand communication creativity functional great hallmark quite success urban
Quite frankly, the Urban brand organization became too siloed, with too little communication across functional areas. The great creativity that has been the hallmark of our success became stifled.
attitude speaks
Psychographics speaks more to an attitude, a lifestyle.
accomplish brand customer ensuring exciting focused offer plan product relationship talk
Each brand leader is focused on ensuring that the brand relationship with its customer is strong and differentiated. To accomplish this differentiation, we plan to offer her even more unique product and talk with her in new and exciting ways.
brand inclusion seen terrain traffic
Terrain has seen a strong uptick in brand awareness and direct-to-consumer traffic from their inclusion in the Anthropologie Group.
No two of our stores are the same.
anybody cancer cause contribute except
As a company, we don't contribute to any cause except noncontroversial things like a breast cancer walk. I don't know anybody who is 'for' breast cancer.
collection customer ideas inspire life lifestyle listen offer ourselves particular talk wants
At URBN, we see ourselves as customer specialists, a collection of brands, each one specializing in one particular customer group, a particular lifestyle or a life stage. We offer her things she wants in environments that inspire her. We talk to her and listen to her ideas and opinions.
absolute companies flows model sort wisdom
The model a lot of companies use is a very pyramidal model which sort of designates that all creativity, all wisdom flows from the top. We think that's the absolute wrong model.
relationship
We have a relationship with our customer, and that relationship translates into sales.
brands built deeply execute formula grow resonate success teams
We have built brands that resonate deeply with our customers. Our strategy to grow these brands is clear, and we have strong teams in place to execute this strategy. That is our formula for success.
extension opportunity
In the direct-to-consumer channel, we continue to look at the entire world as an extension opportunity for all of our brands.
along shop store wholesale
In Asia, Free People, along with World Co., Ltd. of Japan, will launch a shop in Shinjuku and a freestanding store and wholesale showroom in Harajuku.
agree distinct exciting experience harold invite product resonates space square stores urban visit year
I invite you all to visit our new Harold Square or Space 98 stores in New York. I think you'll agree with me that these stores have a distinct Urban Outfitters personality, with fresh, exciting product and an experience that resonates with the 18 to 28 year old urban-dwelling customer.
I don't like all suburbs, just like I don't like all parts of cities.