Richard Hayne
Richard Hayne
Richard Hayne is the president and CEO of Urban Outfitters, an American chain of clothing retailers. He has been the chairman and president since 1976 and the CEO since the retirement of Glen Senk in 2012...
NationalityAmerican
ProfessionBusinessman
Date of Birth26 May 1947
CountryUnited States of America
affords capability closer
There is no question that there is a capability that the Internet affords us to get a closer look at the customer and to be closer to the customer.
business job promote
Our job as a business is not to promote a political agenda. That's not what we do.
bells customer degree hour means mobile offer offering stores wants whistles
We must permeate the stores with creativity and offer service when and to the degree the customer wants it. Of course, it means offering all the omni bells and whistles they want, like in-store pickup, same-day delivery, and mobile point of sale, and all of this must be done every hour of every day the store is open.
accuracy believe brand depends structural success
We believe there is no fundamental structural changes in the young-adult market. There are, of course, fashion changes, and the success of each brand depends on the accuracy with which it predicts those changes.
demand expansion help home initiative product time
Over time, demand from Registry should help support the home product expansion initiative and vice-versa.
allow believe brand easy engage fully necessary rarely return solid urban
Repositioning a brand is never easy and rarely without pain. I believe the Urban brand is making the necessary changes that will allow it to more fully engage its traditional customer and return to solid profitability.
I would never and did not ever characterize myself as a hippie.
brand continues customers delivering engaging financial strong succeed
The Anthropologie brand continues to succeed in emotionally engaging its customers while delivering strong financial results.
both business continue continues experience fact measured move shopping stores traffic virtual
While stores continue to be a very important part of our business, there is no mistaking the fact that the customers' shopping preference, measured by both traffic and sales, continues to move to a virtual experience.
across experience market points
If we go and see hundreds of different market resources, you are seeing hundreds of different points of view, and once in a while, my experience is, you will come across one or two that are just outstanding, and you never would have thought of them.
brands building compelling concept face lifestyles mindful produce retail superior waver
Going forward, we are mindful of the challenges we face in the competitive retail landscape, but we have demonstrated that our concept of building compelling brands that focus on the customers' lifestyles can produce superior results. We will not waver from that concept.
besides compelling continue desirable engagement imagery offering people produce
Besides offering desirable products, the Free People brand continue to produce some of the most compelling imagery and customer engagement in the industry.
leaves main type
When our customer leaves Urban Outfitters, the Main Line is the type of place where more of them go than don't.
brand expanding grow improved product reach urban
Like Free People, the Urban brand is planning to grow by expanding product assortments, expanding the brand reach and by improved marketing.