Richard Hayne
Richard Hayne
Richard Hayne is the president and CEO of Urban Outfitters, an American chain of clothing retailers. He has been the chairman and president since 1976 and the CEO since the retirement of Glen Senk in 2012...
NationalityAmerican
ProfessionBusinessman
Date of Birth26 May 1947
CountryUnited States of America
allow believe brand easy engage fully necessary rarely return solid urban
Repositioning a brand is never easy and rarely without pain. I believe the Urban brand is making the necessary changes that will allow it to more fully engage its traditional customer and return to solid profitability.
brand expanding grow improved product reach urban
Like Free People, the Urban brand is planning to grow by expanding product assortments, expanding the brand reach and by improved marketing.
extension opportunity
In the direct-to-consumer channel, we continue to look at the entire world as an extension opportunity for all of our brands.
brands building compelling concept face lifestyles mindful produce retail superior waver
Going forward, we are mindful of the challenges we face in the competitive retail landscape, but we have demonstrated that our concept of building compelling brands that focus on the customers' lifestyles can produce superior results. We will not waver from that concept.
brand drive expansion geographic improved people plans product three
The Free People brand plans to drive growth on three different fronts: product expansion, geographic expansion and improved marketing.
brand inclusion seen terrain traffic
Terrain has seen a strong uptick in brand awareness and direct-to-consumer traffic from their inclusion in the Anthropologie Group.
brand continues customers delivering engaging financial strong succeed
The Anthropologie brand continues to succeed in emotionally engaging its customers while delivering strong financial results.
demand expansion help home initiative product time
Over time, demand from Registry should help support the home product expansion initiative and vice-versa.
experience precision store
The store experience must become a performance, with the energy and precision of a Broadway play.
accomplish brand customer ensuring exciting focused offer plan product relationship talk
Each brand leader is focused on ensuring that the brand relationship with its customer is strong and differentiated. To accomplish this differentiation, we plan to offer her even more unique product and talk with her in new and exciting ways.
capturing channel larger repeated
For many years, we have repeated that the direct-to-consumer channel is growing and capturing a larger share of our customers' wallet.
affords capability closer
There is no question that there is a capability that the Internet affords us to get a closer look at the customer and to be closer to the customer.
accuracy believe brand depends structural success
We believe there is no fundamental structural changes in the young-adult market. There are, of course, fashion changes, and the success of each brand depends on the accuracy with which it predicts those changes.
bells customer degree hour means mobile offer offering stores wants whistles
We must permeate the stores with creativity and offer service when and to the degree the customer wants it. Of course, it means offering all the omni bells and whistles they want, like in-store pickup, same-day delivery, and mobile point of sale, and all of this must be done every hour of every day the store is open.