Richard Snow
Richard Snow
Richard F. Snowis an American historian and writer of novels and short stories...
allow attention business call centers clearly companies contact customer evaluate execute focused generate improve key paid performance process processes properly provide raise research supporting technology
As our research clearly shows, companies have focused too heavily on technology in their contact centers and haven't paid enough attention to key process and performance measurement changes. Companies need to properly evaluate their customer-facing processes and provide call center representatives with supporting technologies that allow them to execute processes that improve operational effectiveness. Only in this way can they raise customer satisfaction and generate new business opportunities.
agents chairs personal seen several staggering wheel
It's just staggering to me, and I know it from personal experience. I've seen agents in wheeling chairs so they can wheel in between several desktops.