Rob Bois
Rob Bois
clearly communication deal felt issue oracle precedent press release uncommon year
It's a little uncommon to see a press release like that. The only precedent is the Oracle/PeopleSoft deal from a year ago, when PeopleSoft felt Oracle was being unresponsive. Clearly there's a communication issue here.
act balancing bit message single unified
It's a little bit of a balancing act on Oracle's part. For now, it's kind of antithetical to their traditional message of a single unified suite.
effective integrate microsoft provides within
The use of Microsoft's .NET also has Web-services implications within an organization because it provides an effective way to integrate Microsoft applications together.
automatic build business buy customers demands dollar entire fewer full functions meet piece processing rather reflected selling specific together trying
The vendors are selling fewer full suite deals, multimillion dollar soup-to-nuts implementations, and we see that reflected in how they are trying to build services-oriented architectures, so they can deploy modules rather than big-bang implementations. This allows customers to piece together the business functions they need -- even modules from different vendors -- to meet the specific demands of automatic processing rather than having to buy an entire suite at the outset.
biggest good impact time
This is a good time for them to make the biggest impact in CRM software.
category changed customer easy failed faster grow management market model past perception quicker several time value
The hosted model has reinvigorated a market that has failed to grow over the past several years. The hosted category has changed the whole perception of customer management with faster implementations, quicker time to value and easy customization.
companies department enterprise larger rest roll seeing single
Larger companies are now seeing hosted CRM as a way to put the application in a single department to try it out, and then roll it out to the rest of the enterprise later.
business context costs customers delivered expectation flip match people setup switch system training
Some customers have the expectation that you flip a switch and you're done. But there are setup costs and training costs and ramp-up costs. There's getting the system customized to match the business context and then getting people to use the system. CRM implementations are still complex, even if they're delivered in an on-demand fashion.
among benefit budget buying companies hassles help lets quickly realize small solution
A big benefit to software-as-service is that it lets companies get CRM in place quickly without the kind of budget hassles you see with buying applications, ... There's a feeling, especially among small and midsize businesses, that a hosted solution will help realize ROI more quickly.
amount broader contact expected given might nine
They've been hinting at this for nine months. Given that amount of time, you might have expected a broader offering. This is not even full-blown SFA. It's really just contact management.