Rob Bois
Rob Bois
criteria customers existing nice option primary sap selecting talked
They are going after existing SAP customers. We've talked to customers and while it is a nice checkbox option to have, it's not the primary criteria they use when selecting an on-demand solution.
budget business companies large lets quickly raid segment small
The small to midsize business segment is a very large part of the hosted market, ... Software-as-service lets companies get CRM in place quickly without having to raid the I.T. budget to do it.
disasters heard larger past smaller
Because most of these are monthly investments and in the past were smaller deployments, we haven't heard about the big disasters yet. The larger implementations will be the ones to watch.
category changed customer easy failed faster grow management market model past perception quicker several time value
The hosted model has reinvigorated a market that has failed to grow over the past several years. The hosted category has changed the whole perception of customer management with faster implementations, quicker time to value and easy customization.
areas broad business company involve talking thousand touch
It isn't a scalability issue. Typically when you're talking about an organization that will have more than a thousand CRM users, you're talking about a broad implementation that will touch more areas of the company and will involve more business processes.
generation hurdles mobile past reflected technical
We're past the first generation of mobile devices. Many technical hurdles have been eliminated, and that will be reflected in the market.
branch creating drivers interest larger market office players several surprise
There are several drivers in this market. One surprise has been larger enterprises that want CRM for a branch office or a department. Also, there are so many big players in the market now that it's been creating interest in hosted services.
breadth full headed match
Today, it doesn't match the full breadth of other on-demand CRM offerings, but they're headed in that direction.