Rob Douglas
Rob Douglas
Robert "Rob" Douglasis an American professional sailor known for using a kiteboard in speed records attempts. In 2008 Douglas broke the world speed sailing record on a kiteboard, hitting a top speed of 49.84 knots. Douglas again became the holder of the speed record in October 2010 when he was clocked at 55.65 knots...
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People want to feel that they matter, that they are not just a digit and a piece of data to the company. If you have an action plan in place, and the consumer feels (the company) really cares, you may cement a relationship.
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Kelley is the kind of guy who deserves to be playing all the time. It's strange how he sort of blossomed out of nowhere. I think that's also what's so special -- there's a mystique.
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If millions of adults shifted their company loyalty after a disclosure letter, that's an eye opener.