Robert Blendon
Robert Blendon
aggregate benefits calling choices hard help level local mayor office people security social specialist staff website
When there would be changes, they'd staff up the Social Security offices. Every congressman would staff up the office. Every mayor had a Social Security specialist so at the local level they could help people see how their benefits changed. The aggregate long list of choices - calling an 800 number, going to a website - is just very hard for seniors.
attention bodies discovered event events governors handle leaders mayors measure pay
A lot of Americans don't pay attention to their leaders on a day-to-day basis. They measure presidents, governors and mayors on how they handle big events like a hurricane. This event is not over because the bodies are going to be discovered day by day.