Robert Hamilton
Robert Hamilton
cart market shopping
It's not some kind of shopping cart that we're manipulating. It's the market just doing what it does best.
core cows degree document employee follow hardly knocking last routines sacred small
The last thing you want to do is to re-engineer the core workflows to such a degree that hardly any employee can follow it, or document it. Especially with small businesses, where routines are sometimes entrenched, knocking over the sacred cows all at once can be disorienting.
handled situation though until
It's handled as though it's a real situation until we know it's not.
people policy
Our policy is to let our people know first.