Robert Spector
Robert Spector
along apt business companies credit customers demand good question rights service store themselves whatever
I don't think that customers give themselves enough credit for the rights they do have. Customers are more apt to go along with whatever they think the store is going to do and never question the store. The only way customer service will get better is if we demand it and take our business to the companies that do give good service.
powerful pyramids long
Recognition is powerful, as long as it's authentic and specific. Whatever their level on the inverted pyramid, employees wants to feel needed and valued.
strong attitude work-ethic
A can-do attitude, a positive personality, and a strong work ethic are still the primary ingredients for success at Nordstrom.