Sanjay Kumar
Sanjay Kumar
amazingly companies english-athlete price
I think that a lot of companies are still amazingly price sensitive.
english-athlete
There are companies that are cutting their costs by over 50% by offshoring.
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I have a high degree of confidence about India's growth potential in IT.
ceo company english-athlete needs
Clearly, every company needs a leader. That's an important part of being the CEO of the company.
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That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers.
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It didn't make a lot of sense for us to be doing Lotus Notes implementations.
companies customer effective english-athlete improve measure service starting trying understand
Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process.
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As I said before, a big part of my strategy says - and the management team I think is in agreement with this - we don't have to be out there with a lot of noise all the time. What we need to do is paint a vision for customers, promise them deliverables, and go hit at it.
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Today we're focused on small acquisitions to add technology where necessary. I think it's fair to say we're not out looking for a large one, but I think it's also very fair to say that as a public company you can never say never.
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Clients do not expect the infrastructure to be any less reliable just because the service is being delivered from an offshore location; thus, the uptime requirements justify the expense.
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Finance is critical. If sufficient investment is made in infrastructure and venture capital is made available, there will be a big improvement in the situation.
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I'm equally comfortable in getting out there and taking a stand when I have to take a stand.