Sanjay Kumar
Sanjay Kumar
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Today we're focused on small acquisitions to add technology where necessary. I think it's fair to say we're not out looking for a large one, but I think it's also very fair to say that as a public company you can never say never.
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But the real focus should be on people who are buying today because the base is so big it will take a long time for any change materialize on an overall basis.
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One, we committed to put about 650 people in the field to focus totally on customer satisfaction.
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Well, the security business has been growing. I think security is one of those areas where it's to some degree not linear but maybe exponential growth.
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There are companies that are cutting their costs by over 50% by offshoring.
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There is an increasing trend to have the call center representative portray the same image that the company is out there marketing.
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Finally, I have to say that the most surprising aspect has been the speed at which the folks in India adapt to Western practices. They learn fast, really, really fast.
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We will announce a new offering, where you can get a CA expert on your PC live, via video, on a range of topics about a product.
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Often, the client will have unrealistic goals that the vendor will feel the need to agree to, even though the vendor has no ability to deliver.
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I'm equally comfortable in getting out there and taking a stand when I have to take a stand.
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I think that a lot of companies are still amazingly price sensitive.
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I have a high degree of confidence about India's growth potential in IT.
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Clearly, every company needs a leader. That's an important part of being the CEO of the company.
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That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers.