Sanjay Kumar
Sanjay Kumar
companies customer effective english-athlete improve measure service starting trying understand
Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process.
capital english-athlete finance improvement investment sufficient venture
Finance is critical. If sufficient investment is made in infrastructure and venture capital is made available, there will be a big improvement in the situation.
english-athlete
There are companies that are cutting their costs by over 50% by offshoring.
amazingly companies english-athlete price
I think that a lot of companies are still amazingly price sensitive.
confidence degree english-athlete growth high potential
I have a high degree of confidence about India's growth potential in IT.
ceo company english-athlete needs
Clearly, every company needs a leader. That's an important part of being the CEO of the company.
bothering critical customer customers english-athlete phase service start understand value
That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers.
english-athlete lotus notes
It didn't make a lot of sense for us to be doing Lotus Notes implementations.
agreement english-athlete hit management noise paint promise says strategy team vision
As I said before, a big part of my strategy says - and the management team I think is in agreement with this - we don't have to be out there with a lot of noise all the time. What we need to do is paint a vision for customers, promise them deliverables, and go hit at it.
add company english-athlete fair focused large looking public small technology today
Today we're focused on small acquisitions to add technology where necessary. I think it's fair to say we're not out looking for a large one, but I think it's also very fair to say that as a public company you can never say never.
clients delivered english-athlete expect justify less offshore reliable service
Clients do not expect the infrastructure to be any less reliable just because the service is being delivered from an offshore location; thus, the uptime requirements justify the expense.
english-athlete equally stand taking
I'm equally comfortable in getting out there and taking a stand when I have to take a stand.