Sharon Mertz
Sharon Mertz
areas becoming call center growth interest mature modest positive segment specific workforce
CSS is the most mature segment and, as such, many of the traditional call center technologies are becoming more commoditized. However, there is also more interest in technologies specific to areas such as analytics and workforce optimization, so we see positive but modest growth going forward.
gotten huge market sap
This market has gotten a lot more interesting. SAP has some huge advantages.