Shawn Hall
Shawn Hall
conducting consuming extensive high number phones resources time
We have to do extensive and time consuming repairs to each one of those 300 phones. We are conducting those repairs and getting out there and doing that, but because there's such a high number of phones that have been damaged, our resources have been stretched.
call entire people position second
We didn't have people in the right position in the entire second half. I could only call so many timeouts to get us back.
block charge condition customer forgive places
We'll forgive a 1-900 charge on a one-time basis, on the condition that the customer places a 1-900 block on their line.