Steven Harris
Steven Harris
attention contact customers dealt giving ideal initiate message offer opportunity permission request specific targeted willingly
When customers initiate contact with an organization, they are willingly giving their time, attention and permission for that contact. Not only can the customer's request be dealt with, but this is also an ideal opportunity to give a specific message or offer targeted to each customer.
kept pushing till
We thought we were going to get a lot of resistance, but we never did, so we just kept pushing and pushing till we got here.