Stuart Klaskin
Stuart Klaskin
airline biggest ceo economic ego factor loses market mistakes money presence problem says seen
It is an economic analysis, but the problem is that there's also an ego factor at many airlines. That's when a CEO says something like we need to have a presence in the Denver-to-London market even if it loses money because everyone else has it. I can't tell you how many times I've seen that. It's one of the biggest mistakes an airline can make.
incredibly
Quietly, Continental has become this incredibly organized, well-run globe-spanning carrier that's got a real brand.
rattle
They have to rattle the sabers really loudly.
benefit boarding climbing consumers drives passengers people
Boarding is one of the things that drives passengers crazy. I think consumers intuitively will see the benefit to this, because people don't like climbing over other people.
airline attract certainly customer damaging floating harder industry means retain work
It certainly is damaging to the industry as a whole. What it means is that there's this floating customer base. Every airline has to work harder to attract and retain customers.
question strike
The possibility of a strike exists. There is no question about it. The possibility is distant, but it exists.