Sue Brush
Sue Brush
business concluded dollars found guests millions percent represents result smoked
We found that only about 4 percent of our guests smoked in their rooms. Obviously, it was a risk, because 4 percent represents millions of dollars in revenue. But we concluded we could get more business as a result of making this change.
cleaning entire environment smoke violated
It's really a cleaning fee. Once you smoke in there, you've violated that entire environment and we have to clean it all over again.
caribbean experience guests memorable perfect provide refresh renewed resort strategic unique venue
St. Lucia is a perfect destination for Westin's strategic Caribbean expansion. This resort will provide the perfect venue for a unique and memorable experience for our guests where they can relax, refresh and have a renewed outlook.