Tom Peters
Tom Peters
Thomas J. "Tom" Petersis an American writer on business management practices, best known for In Search of Excellence...
NationalityAmerican
ProfessionBusinessman
Date of Birth7 November 1942
CountryUnited States of America
numbers excellence woods
'In Search of Excellence' - even the title - is a reminder that business isn't dry, dreary, boring, or by the numbers. Life at work can be cool - and work that's cool isn't confined to Tiger Woods, Yo-Yo Ma, or Tom Hanks. It's available to all of us and any of us.
mistake issues design
The dumbest mistake is viewing design as something you do at the end of the process to 'tidy up' the mess, as opposed to understanding it's a 'day one' issue and part of everything.
appreciation approval applause
Appreciation, applause, approval, respect - we all love it!
phones entrepreneur devil
Dot the i's, cross the t's, answer the phones promptly, send out errorless invoices, and in general never forget that the devil is in the details.
kings business silly
Who comes first? Don't be silly, says King Hal; it's employees. That is - and this dear Watson, is elementary - if you genuinely want to put customers first, you must put employees more first.
availability abet information
The widespread availability of information is the only basis for effective day-to-day problem solving, which abets continuous improvement programs.
nuts office clean-desk
If your company has a clean-desk policy, the company is nuts and you're nuts to stay there.
sweat able mastery
Mastery is great, but even that is not enough. You have to be able to change course without a bead of sweat, or remorse.
mars eras flaws
If there is a single tragic flaw that mars our biggest enterprises, it is conservatism - the failure to fail, and fail big, in an era of unprecedented volatility and ambiguity.
cult-of-personality leader able
As far as I'm concerned, the first business leader who was able to establish a cult of personality around his tenure was Lee Iacocca.
limits committed ability
Be guided by the axiom: There are no limits to the ability to contribute on the part of a properly selected, well-trained, appropriately supported, and, above all, committed person.
flags american-flag pins
I'm about as far from being a flag-waver - you won't find any American flag pins in my drawer - as someone can be.
equally
My problem is not that I see all 17 sides of any issue, but I'm equally passionate about all 17 sides simultaneously.
layoffs
If you really want to kill morale, have layoffs every two months for the next two years.