Vish Thirumurthy
Vish Thirumurthy
consume layers provide single taking ten unified
CCF will provide a single unified portal, taking one, two, three, ten or 15 presentation layers and consume them into CCF.
accessible available business care customer data moving needs order processes pulled space store systems trouble
In the customer care space there are a lot of systems that store data -- CRM, trouble ticketing, order entry, order management. This data needs to be pulled out and made accessible to the customer care agent. We come into play where we are about seamlessly encapsulating the back-end systems and making that xml data available to front-end applications. It automates business processes moving away from manual.