Warren Hernand
Warren Hernand
record says system
It's a nightmare. We go into the system, and the system says there is no record of the card-holder.
half less lower rates
The reimbursement is less than half our customary rates, and those rates were lower than most pharmacies.
call customer desk gentleman health help information lady machine number older overloaded
We call the customer - some older lady or gentleman - and give them the number to call on the help desk of their health plan. The help desk is so overloaded the machine hangs up on them. They can't get any information and we can't get any information.