Britt Beemer
Britt Beemer
attitudes christmas consumer customer felt help hurt instead last loyalty people percent pricing profits shift stores year
I think the big story of Christmas will be this shift in consumer attitudes where people felt that stores gouged them with their pricing strategy. The 30 to 40 percent discounts this year instead of the 50 to 70 percent off last year will help profits but will hurt customer loyalty in the long term.
consumer deal fraud gift holiday indulge jerks percent research rest returns shows three
Our research on holiday gift returns shows that it's only three percent of Americans who are real jerks and they indulge in consumer fraud and return abuse. The rest of us have to deal with the consequences.
costs item percent rack retailers sell shelf
It costs some retailers as much as 20 percent per item to retag it, get it back on the shelf or rack and try to sell it again.
costs item percent rack retailers sell shelf
It costs some retailers as much as 20 percent per item to re-tag it, get it back on the shelf or rack and try to sell it again.
apparel benefit cause colder completed created dollars excitement form holiday hot percent research sales shopping spent start top watch weather weekend
Electronics is particularly hot cause there is nothing else that has created much excitement for consumers. Our research indicates that 44 percent of shoppers have completed their holiday shopping and about 20 percent still have to start it. This weekend we think more dollars will be spent overall. Apparel sales could benefit form colder weather but watch out for electronics to come out on top again.
bought came category compared continues flat last looking people percent reason shows simply struggle surprise survey toy toys weekend year
The toy category continues to struggle, ... Our survey shows that this year 33.5 percent of weekend shoppers said they bought toys compared with 37.5 percent last year. The big surprise was electronics, which came in flat with last year at 19.7 percent. One reason for this could be that people simply couldn't find what they were looking for.
bought came category compared continues flat last looking people percent reason shows simply struggle surprise survey toy toys weekend year
The toy category continues to struggle. Our survey shows that this year 33.5 percent of weekend shoppers said they bought toys compared with 37.5 percent last year. The big surprise was electronics, which came in flat with last year at 19.7 percent. One reason for this could be that people simply couldn't find what they were looking for.
afford case losing percent retailers start stores today trouble
The trouble today with retailers is they can't afford to have too many underperforming stores. When 10 percent of your stores are unprofitable, you will start losing money. That wasn't the case years ago.
almost consumers double last number percent similar year
That number is almost double from last year when only 20 percent of consumers polled has a similar response,
cards excited gift people plan putting retailers spring
About 30% of people who got gift cards plan to use them this week. Many retailers are going to be putting out spring merchandise to get people excited about it.
doomed next quarter year
I would say that the first quarter of next year probably has already been doomed by this episode,
martha
She was off the charts. Right up there with Martha Stewart.
broader cannot focused
I think that Wal-Mart has come to the realization that it cannot be focused on low-prices alone. They need a broader offering.
chrysler debating decision easier sure
I'm sure that Chrysler has been debating this for years. It's probably easier for Daimler to make the decision than for Chrysler.