Bruce Douglas
Bruce Douglas
angry frustrated hit
I know that you're here because you're angry and frustrated and want to hit out at someone. Well, that's me.
exposure major
This is a major undertaking, and the exposure is considerable.
audit citizens confirm continues customer improve results steps taken
The results of this audit confirm that Citizens has taken and continues to take all the right steps to improve customer service.
act dead good roll
We're not going to roll over and play dead on sinkholes. We always act in good faith.
required
We are required to do it. We have to do it.