Bruce Douglas
Bruce Douglas
afford based early numbers talking
Based upon early indications, we are not going to be able to afford what they are charging. The numbers they are talking are so extraordinary. It would be imprudent.
exposure major
This is a major undertaking, and the exposure is considerable.
angry frustrated hit
I know that you're here because you're angry and frustrated and want to hit out at someone. Well, that's me.
audit citizens confirm continues customer improve results steps taken
The results of this audit confirm that Citizens has taken and continues to take all the right steps to improve customer service.
act dead good roll
We're not going to roll over and play dead on sinkholes. We always act in good faith.
required
We are required to do it. We have to do it.
obscene rates relation risk sound
The rates as obscene as they may sound are, in relation to the risk, nothing.