Dee Hock
Dee Hock
Dee Ward Hockis the founder and former CEO of the Visa credit card association...
NationalityAmerican
ProfessionBusinessman
CountryUnited States of America
heart practice people
Leadership: Here is the heart and soul of the matter. If you look to lead, invest at least 30% managing those with authority over you, and 15% managing your peers. Use the remainder to induce those you 'work for' to understand and practice...lead yourself, lead your supervisors, lead your peers, and free your people to do the same. All else is trivia.
self people income
It is not making better people of others that management is about. It's about making a better person of self. Income, power, and titles have nothing to do with that.
position-of-power people understanding
If you're in such a position of power and your ego is such that this is not possible, then its essential to have a small cadre of very bright, committed people who are questioning, exploring and understanding these emerging concepts.
dream determination people
Given the right circumstances, from no more than dreams, determination, and the liberty to try, quite ordinary people consistently do extraordinary things
people quality use
Experience is easy to provide and quickly put to good use by people with all the other qualities.
people risk trivia
Lead yourself, lead your superiors, lead your peers, and free your people to do the same. All else is trivia.
eye organization people
People are not "things" to be manipulated, labeled, boxed, bought, and sold. Above all else, they are not "human resources." They are entire human beings, containing the whole of the evolving universe, limitless until we start limiting them. We must examine the concept of leading and following with new eyes. We must examine the concept of superior and subordinate with increasing skepticism. We must examine the concept of management and labor with new beliefs. And we must examine the nature of organizations that demand such distinctions with an entirely different consciousness.
moving heart people
Money motivates neither the best people, nor the best in people. It can move the body and influence the mind, but it cannot touch the heart or move the spirit; that is reserved for belief, principle, and morality.
organization people business-success
An organization, no matter how well designed, is only as good as the people who live and work in it.
people heaven rules-and-regulations
Heaven is purpose, principle, and people. Purgatory is paper and procedure. Hell is rules and regulations.
success too-late pessimism
It is far too late and things are far too bad for pessimism.
past substance form
Success follows those adept at preserving the substance of the past by clothing it in the forms of the future.
information expansion language
Language was a huge expansion of that capacity to deal with information.
organization leader hierarchy
It won't do away with hierarchy totally, but the principal leader will be the person who most exemplifies the kind of organization and behavior required who is best able to create the conditions such organizations require.