Gayle Devin
Gayle Devin
communication employees essential faster location meeting messages receive send service tracking vehicle vehicles
Faster communication and faster service is essential to meeting our customers' needs. With our real-time vehicle tracking and communication system, we can actually see the location of each of our vehicles on a computerized map. Our dispatchers and our employees can send and receive messages through the communication system.
complement employees factors provide remained services systems
Our differentiating factors are our employees and the outstanding services we provide to our customers. While high-tech systems have been implemented to complement our business, we have remained very high-touch with our customers.
answering easy outdated people terminal
We had some people say that making a referral to Arcadian was not an easy process. We had an outdated answering system, and people would end up on terminal hold.
experience tells trying
We were trying to be everything to everyone. My experience tells me that sometimes that doesn't work. You can't really differentiate yourself in the marketplace.