Gayle Devin
Gayle Devin
experience tells trying
We were trying to be everything to everyone. My experience tells me that sometimes that doesn't work. You can't really differentiate yourself in the marketplace.
complement employees factors provide remained services systems
Our differentiating factors are our employees and the outstanding services we provide to our customers. While high-tech systems have been implemented to complement our business, we have remained very high-touch with our customers.
answering easy outdated people terminal
We had some people say that making a referral to Arcadian was not an easy process. We had an outdated answering system, and people would end up on terminal hold.