Jack Hoadley
Jack Hoadley
assistance cases disrupt hard help knew people share somewhat stable
Each one is a little different, but they all share this 'I had this nice, stable situation' aspect, where people knew what they had, even if it was somewhat spotty help through pharmaceutical assistance programs. Now they have to disrupt that and at least make a decision, or in many cases make a shift. That's hard for people.
consumers design face nearly plan quite sort task unique
The task consumers face will be quite challenging. Because nearly every plan has a unique plan design, even researchers like myself find it challenging to sort out the choices.