John Lazarchic
John Lazarchic
customer customers interested leverage marketing online recent site trust voice web
The idea was to leverage customer involvement in the Web site and use it as a marketing tool. Most recent surveys say customers are very interested in what other online shoppers have to say. They trust the voice of other customers more than they trust the retailer or manufacturer.
customers items owners pet
It's just to let customers know that these are the items that other pet owners find useful.
conversion hard items pet pick target
Historically, we know that if we just pick top-selling items and e-mail them to people, conversion isn't that great. It's very hard to target in the pet space. You have to know a lot about that consumer.
becomes holds number reviews true
And, if it holds true as the number of reviews expand, that becomes more valuable.
bash concerns deal forum negative people wondered
One of our big concerns was negative reviews. We thought people would use this as a forum to bash items, and we wondered how we'd deal with vendors.
asking contact forum using
They're just asking questions, using it as a forum to contact us.
amazed brand conversion delivered hacker increase investment lift online proven safe skeptical strong whether worthwhile
We were skeptical about whether an established brand like PETCO would see any conversion lift from HACKER SAFE but were amazed that it delivered such a strong increase in our conversion rate. HACKER SAFE has proven to be a very worthwhile investment for our online business.
avoided huge human
We've always avoided it because of the huge human workload.