John P. Kotter
John P. Kotter
effort lasts firsts
In a change effort, culture comes last, not first.
way succeed culture
A culture truly changes only when a new way of operating has been shown to succeed over some minimum period of time.
exercise corporations today
Most US corporations today are over-managed and under-led. They need to develop their capacity to exercise leadership.
appreciation wall doors
Great communicators have an appreciation for positioning. They understand the people they're trying to reach and what they can and can't hear. They send their message in through an open door rather than trying to push it through a wall.
business management economics
Leadership produces change. That is its primary function
stories hearing storytelling
We learn best - and change - from hearing stories that strike a chord within us.
leadership helping-others common-vision
Effective leaders help others to understand the necessity of change and to accept a common vision of the desired outcome.
mean anxiety panic
A higher rate of urgency does not imply ever-present panic, anxiety, or fear. It means a state in which complacency is virtually absent.
communication data people
Good communication is not just data transfer. You need to show people something that addresses their anxieties, that accepts their anger, that is credible in a very gut-level sense, and that evokes faith in the vision.
giving people feelings
Changing behavior is less a matter of giving people analysis to influence their thoughts than helping them to see a truth to influence their feelings.
leadership motivation powerful
Motivation and inspiration energize people, not by pushing them in the right direction as control mechanisms do but by satisfying basic human needs for achievement, a sense of belonging, recognition, self-esteem, a feeling of control over one's life, and the ability to live up to one's ideals. Such feelings touch us deeply and elicit a powerful response.
communication heart listening-to-others
Without credible communication, and a lot of it, the hearts and minds of others are never captured.
people inspire vision
Leadership defines what the future should look like, aligns people with that vision, and inspires them to make it happen despite the obstacles.
strong team organization
Producing major change in an organization is not just about signing up one charismatic leader. You need a group - a team - to be able to drive the change. One person, even a terrific charismatic leader, is never strong enough to make all this happen.