Lou Gerstner
Lou Gerstner
Louis Vincent Gerstner Jr.is an American businessman, best known for his tenure as chairman of the board and chief executive officer of IBM from April 1993 until 2002 when he retired as CEO in March and chairman in December. He is largely credited with turning around IBM's fortunes...
Lou Gerstner quotes about
- behind
- businesses
- continued
- hurt
- putting
- roots
- want
- ibm
- technology
- accomplish
- limitation
- issues
- promise
- great-customer-service
- customer-experience
- customers
- chinese
- goes-on
- looks
- spain
- problem
- commitment
- hard-work
- play
- issue
- morality
- solutions
- inspirational-customer-service
- inspirational-service
- complaints
listening months firsts
For the first month, I listened, and I tried very hard not to draw conclusions
military land air
Our military should be trained and structured around missions, not the elements of air, water, and land.
inspirational-customer-service inspirational-service complaints
Customer complaints are the schoolbooks from which we learn.
results activity
Never confuse activity with results.
leadership next ibm
The next thing is: we can make IBM even better. We brought IBM back but we're gunning for leadership.
deals know-how knows
Lou Gerstner knows how to do a deal, and George Bush Sr., less so.
great-customer-service customer-experience customers
Everything starts with the customer.
team people leader
A lot of people saved IBM. Yes, I was the leader of that team, but I could never have done it without a group of IBMers helping me.
roots want ibm
I want to take IBM back to its roots.
morality solutions
I'm leery of legislative solutions to what is morality.
looks spain problem
When a manufacturing company in Spain looks to IBM for a solution to a problem, they expect us to bring the best of IBM worldwide to it, not just the experience of IBM Spain.
culture i-have-learned ibm
The thing I have learned at IBM is that culture is everything.
cambridge-university chinese goes-on
I've been accepted at Cambridge University. I want to study Chinese history and archaeology. I want to become a student. I want to read Chinese history and go on a dig.
behind businesses continued hurt putting
Y2K continued to hurt us, but that's over now, ... We're putting it behind us and we are getting our businesses back on track.