Lou Gerstner
Lou Gerstner
Louis Vincent Gerstner Jr.is an American businessman, best known for his tenure as chairman of the board and chief executive officer of IBM from April 1993 until 2002 when he retired as CEO in March and chairman in December. He is largely credited with turning around IBM's fortunes...
Lou Gerstner quotes about
- behind
- businesses
- continued
- hurt
- putting
- roots
- want
- ibm
- technology
- accomplish
- limitation
- issues
- promise
- great-customer-service
- customer-experience
- customers
- chinese
- goes-on
- looks
- spain
- problem
- commitment
- hard-work
- play
- issue
- morality
- solutions
- inspirational-customer-service
- inspirational-service
- complaints
affected decisions month past profitable series short strategic term yield
Over the past 12 month we have made a series of strategic decisions that have affected short term revenue, but will yield and are already yielding a more profitable portfolio,
issue
This is a big issue for every server company.
rain ark building
You don't get points for predicting rain. You get points for building arks.
leadership powerful rewards
The rewards system is a powerful driver of behavior and therefore culture.
loss technology programming
It is not about bits, bytes and protocols, but profits, losses and margins.
commitment hard-work play
Vision is easy. It's so easy to just point to the bleachers and say I'm going to hit one over there. What's hard is saying, OK, how do I do that? What are the specific programs, what are the commitments, what are the resources, what are the processes we need in play to go implement the vision, turn it into a working model that people follow every day in the enterprise. That's hard work.
paranoid loses comfortable
You can never be comfortable with your success, you've got to be paranoid you're going to lose it.
technology accomplish limitation
Technology has limitations on what it can accomplish. You do not...
leadership practice people
If the practices and processes inside a company don't drive the execution of values, then people don't get it. The question is, do you create a culture of behavior and action that really demonstrates those values and a reward system for those who adhere to them?
chinese goes-on want
I want to become a student. I want to read Chinese history and go on a dig.
technology issues promise
The networked world offers the promise that maybe the information technology industry will start to, for the first time in a decade or so, address CEO-level issues.
listening months firsts
For the first month, I listened, and I tried very hard not to draw conclusions
inspirational-customer-service inspirational-service complaints
Customer complaints are the schoolbooks from which we learn.
results activity
Never confuse activity with results.