Margaret Heffernan
Margaret Heffernan
Margaret Heffernan is an international businesswoman, author, interviewer, and TED speaker. She is currently settled in the UK in the city of Bath...
NationalityAmerican
ProfessionBusinesswoman
CountryUnited States of America
phones cells bears
The cell phone has become the adult's transitional object, replacing the toddler's teddy bear for comfort and a sense of belonging.
opposites invisible feels
Making those around you feel invisible is the opposite of leadership.
organization water people
Huge open source organizations like Red Hat and Mozilla manage the collaboration of hundreds of people who don't know one another and have spent no time hanging around the water cooler.
motivation inspiration mean
[For constructive conflict,] we have to resist the neurobiological drive which means that we really prefer people mostly like ourselves.
motivation inspiration skills
The truth won't set us free - until we develop the skills and the habit and the talent and the moral courage to use it.
issues long invisible
As long as it (an issue) remains invisible, it is guaranteed to remain insoluble.
wall noise cubicles
Noise is a buffer, more effective than cubicles or booth walls.
hate people listening
I hate people walking down the street listening to the soundtrack of their lives which responds to them but not their setting. I hate the overspill of sound which metro and subway riders are oblivious to because they notice no one and nothing around them.
poor britain inventing
Britain is famous for being great at inventing and poor at commercializing.
people want pay
What do you want your business to do? Make money, of course. To pay for people and supplies, to be able to grow.
sleep email waking
Everyone I know feels harassed by email which has invaded their waking and sleeping hours.
organization issues people
Every organization has issues and concerns which are known about by many people who choose to remain silent.
leaving want hassle
Customers who have to come back and spend, or customers who just don't want the hassle of leaving - those are the ones who are most worth attracting.
bullying boss promise
Those in powerless positions aren't about to complain about bullying bosses, abusive supervisors or corrupt co-workers. There is no safe way to do so and no process that promises redress.