Michael Geoghegan
Michael Geoghegan
Michael Francis Geoghegan CBEis an international banking business executive, who served as the chief executiveof HSBC from 26 March 2006 to 31 December 2010. He joined HSBC in 1973 and had previously led the group's South American and European operations...
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It can be anything from corporate commercial stuff to somebody sharing their most personal thoughts.
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It certainly marks a major milestone in the adoption curve.
banking calls customer customers effect log manage million month needs organized service
Today's banking customer has different needs from those we organized the bank around in the past. Each month customers now make 5.5 million calls to our service centers, and log on 9 million times to do their banking online. This has had a transformational effect on our business, and we have to manage the bank accordingly.