Rob Bois
Rob Bois
budget business companies large lets quickly raid segment small
The small to midsize business segment is a very large part of the hosted market, ... Software-as-service lets companies get CRM in place quickly without having to raid the I.T. budget to do it.
disasters heard larger past smaller
Because most of these are monthly investments and in the past were smaller deployments, we haven't heard about the big disasters yet. The larger implementations will be the ones to watch.
branch creating drivers interest larger market office players several surprise
There are several drivers in this market. One surprise has been larger enterprises that want CRM for a branch office or a department. Also, there are so many big players in the market now that it's been creating interest in hosted services.
breadth full headed match
Today, it doesn't match the full breadth of other on-demand CRM offerings, but they're headed in that direction.